Shipping Policy

Last updated: [June 26, 2026]
Fuku Offroad ships premium off-road parts across Canada and the United States. Because our products range from small brackets to oversized racks and platforms, shipping is customer-paid and calculated at checkout based on the item(s), weight, dimensions, and destination. We do not offer free shipping at this time.

Where we ship
We currently ship to addresses within Canada and the United States. We do not ship internationally at this time — if you're outside these regions, email hello@fukuoffroad.com for a custom freight quote.

Order processing
Orders are processed within 1–2 business days (Mon–Fri, excluding holidays).
You'll receive a confirmation email when your order is placed and a second email with tracking once it ships.
Orders placed on weekends or holidays are processed the next business day.

Shipping rates
Rates are calculated at checkout from the live carrier quote for your cart's weight, dimensions, and destination — you always see the exact cost before paying.
Standard parts typically ship via courier (e.g., [Canada Post / UPS / FedEx]).
Oversized & freight items (roof racks, side ladders, side steps, load platforms, and the Roof Rack & Side Ladder Set) ship as oversized freight/LTL. These carry higher shipping costs, may take longer, and may require a signature or curbside delivery. The exact cost is quoted at checkout.

Delivery estimates
Standard parts: approximately 3–5 business days in transit after dispatch.
Oversized / freight: approximately 5–10 business days, depending on destination and carrier.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, customs, or remote destinations.

Duties, taxes & customs (cross-border)
Canadian orders: applicable taxes are shown at checkout.
U.S. orders: prices are in [USD]. Cross-border shipments may be subject to import duties, taxes, or brokerage fees levied by the destination country. These are the customer's responsibility and are not included in the product or shipping price.

Tracking
A tracking number is emailed once your order ships. Allow up to 24–48 hours for tracking to update after dispatch.

Damaged, lost, or missing shipments
Inspect your order on delivery. If anything arrives damaged, take photos of the packaging and product and contact us within [3] business days at hello@fukuoffroad.com.
For lost or stuck shipments, contact us and we'll open a trace with the carrier.

Incorrect addresses
Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrectly entered address; reshipment will incur additional shipping charges.

Returns
For returns and refunds, see our [Refund Policy]. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.

Questions
Email hello@fukuoffroad.com and we'll help with rates, freight quotes, or delivery questions.