Refund Policy

You have 14 days from delivery to request a return.

Eligibility

To be eligible, a part must be unused and not installed, in its original packaging, with all hardware included. You'll need your order number or proof of purchase.

Parts that bond permanently to the vehicle (for example, adhesive handle covers) can't be returned once they have been fitted. Please dry-fit before you peel any backing.

Sale items are returnable on the same terms as full-price items. Gift cards are not returnable.

How to start a return

Start a return at fukuoffroad.com/support/returns or email hello@fukuoffroad.com. We'll email you a return authorization (RMA) with the return address and instructions. Items sent back without an RMA can't be accepted.

Change-of-mind returns

If you've changed your mind or ordered the wrong part, you pay the return shipping, and a 15% restocking fee applies. The fee is 15% of the price paid for the returned item. Both the return shipping and the restocking fee are deducted from your refund.

Defective, damaged or incorrect items

Please inspect your order when it arrives. If a part is defective, arrives damaged, or isn't what you ordered, contact us at hello@fukuoffroad.com with your order number and photos. There is no restocking fee and we cover the return shipping. Defects that appear later are covered by our 1-year warranty.

Exchanges

The fastest way to get a different part is to return the one you have and place a new order once the return is accepted.

Refunds

We'll let you know once we've received and inspected your return, and whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days, less any return shipping and restocking fee that apply. Your bank or card issuer may take a few extra days to post it.

If more than 15 business days have passed since we approved your return, contact us at hello@fukuoffroad.com.