◆ Support Center
How can we help?
Track an order, start a return, or find answers on shipping, delivery, and warranty — all in one place.
◆ Get help fast
Choose a starting point
◆ Do it yourself
Handle it in a minute
Start a return or exchange
Defective or within 14 days? Look up your order and we’ll email your RMA.
- 14-day window for regular returns
- Return address emailed with your RMA
- Duties & fees already covered (DDP)
Track your order
See where your build is across the 2–4 week cross-border transit.
- Live status from our warehouse to your driveway
- DDP — nothing owed to the carrier on delivery
◆ FAQ
Questions, answered.
◆General
Fuku Offroad gear is designed for Ford Bronco and Ranger platforms and built with our manufacturing partner, then shipped duty-paid to the US and Canada.
They are our product lines — distinct styling and use-case families across our catalog.
◆Fitment
Every product lists the exact platforms it fits under “Fits” and in the Specs tab. Use Shop by Vehicle to filter to your rig.
Fitment is listed per product; most parts cover both unless noted otherwise.
Check the Fitment line on the product page for engine/trim coverage, or contact us with your year, model, and trim.
Ranger Raptor fitment is called out explicitly on compatible products.
◆Orders & Shipping
Most orders dispatch within 2–4 business days. Oversized items may ship freight.
Yes — we ship across Canada and the US. All orders are DDP, so duties and import fees are covered at checkout.
Shipping is calculated at checkout by destination and weight; duties are already included.
Yes — use Track My Order with your order number and email, or the tracking link in your shipping email.
◆Installation
Most parts are no-drill and use factory mounting points; any exceptions are noted on the product page.
Basic hand tools cover most installs. Product pages and guides list what you need.
Typical installs run 30–90 minutes depending on the part.
◆Warranty
A 1-year limited warranty covers defects in materials and workmanship under normal use.
Contact us with your order number and photos of the issue and we’ll take it from there.
Finish failure under normal use is covered for 1 year; normal wear is not.
◆Returns
Unused items in original packaging can be returned within 14 days of delivery.
Start a return with your order number; we email you an RMA and the return address, then process your refund once received.
Defects and our errors are on us. Change-of-mind returns cover return shipping and a 15% restocking fee.
◆Pro / Trade
Apply for a Pro / Trade account from your account area for wholesale pricing.
Yes — Pro / Trade tiers offer wholesale pricing for dealers and shops.
◆ Contact
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